Water Damage Restoration Keller, TX

A large share of the calls we get for water damage restoration Keller start the same way: a homeowner notices a warm spot on the floor, an unexplained rise in the water bill, or a faint sound of running water with no obvious source. That combination usually points to a slab leak, the most common cause of water damage we see in Keller. Unlike a burst pipe under a sink, a slab leak happens beneath the foundation, out of sight, which means it can go undetected for weeks. Platinum Service Group has diagnosed and restored slab leak damage across Keller and the greater DFW metro area for over 26 years, with crews available 24/7 for emergency water extraction and full flood damage restoration.

We arrive same-day, and we handle the insurance process directly so you're not left figuring out coverage on your own while water sits under your home.

Why Slab Leaks Are So Common in Keller

North Texas sits on expansive clay soil, and Keller is no exception. That soil expands when it absorbs moisture and contracts when it dries out, and that constant movement puts stress on the plumbing lines running underneath a home's foundation. Over years, this shifting can:

• Wear through copper piping at points where the pipe rubs against concrete or rock during soil movement
• Stress pipe joints until small leaks develop at connection points
• Crack aging foundations in ways that expose plumbing to additional pressure
• Create pressure imbalances in water lines that accelerate small leaks into larger ones

Because the leak is hidden beneath concrete, it often isn't caught until water has already traveled into flooring, baseboards, or nearby walls. Our post on common causes of water damage in homes covers how slab leaks compare to other sources.

How We Detect a Slab Leak Before It Gets Worse

Water damage restoration Keller work starts with accurate detection, since digging into a slab without confirming the exact leak location wastes time and money. Our process includes:

1. Pressure testing: we isolate the water system to determine whether a leak exists below the slab
2. Acoustic detection: specialized listening equipment pinpoints the sound of water escaping under concrete
3. Thermal imaging: temperature differences on flooring can reveal the path of a hidden leak
4. Moisture mapping: we confirm how far water has spread into surrounding flooring and walls
5. Targeted access: once located, we open only the necessary area of the slab rather than guessing
6. Repair coordination: we work alongside plumbers to address the leak itself while managing the water damage and drying

What Happens After the Leak Is Found

Once the source is confirmed, our restoration process moves quickly:

Extraction: standing water is removed from affected flooring and subflooring Drying: industrial dehumidifiers and air movers address both the visible area and moisture trapped in flooring materials Sanitization: treatment reduces the risk of bacteria and mold in affected materials Monitoring: we track moisture levels daily until the area is fully dry Flooring assessment: we evaluate whether flooring can be dried in place or needs replacement

We Work Directly With Your Insurance Company

Slab leak claims can be more complicated than a standard water damage claim, since they often involve both plumbing repair and water damage restoration. Platinum Service Group works directly with insurance adjusters to help sort that out:

• Documentation that clearly separates the plumbing repair from the water damage restoration
• Direct communication with your adjuster about what falls under your policy
• Coordination with your plumber so the claims process reflects the full scope of work

Unsure what your policy covers for a slab leak? Call before your adjuster visit and we'll explain what's typically included. See our guide on how to file a water damage insurance claim.

Certifications Behind Every Job

IICRC: water damage restoration and structural drying standards 

NORMI: mold remediation, testing, and indoor air quality 

OSHA: workplace safety and hazard mitigation 

NYC-SST: advanced site safety training for large-loss and commercial jobs

Early Warning Signs of a Slab Leak

• A warm spot on the floor in a home without radiant heating
• An unexplained increase in your water bill
• The sound of running water when all fixtures are off
• Damp carpet or flooring with no visible source
• Cracks appearing in flooring or walls
• Low water pressure throughout the home

Catching a slab leak early can mean the difference between a contained repair and a full flooring replacement. Our post on signs of wall water damage covers related warning signs worth watching for.

Frequently Asked Questions

How fast does Platinum Service Group respond to a suspected slab leak in Keller?

Same-day response for active water emergencies, with 24/7 phone availability if you suspect a slab leak.

How do I know if I have a slab leak instead of a regular pipe leak?

Common signs include a warm spot on the floor, rising water bills without an obvious cause, and the sound of running water when everything is turned off. Slab leaks require specialized detection equipment to confirm.

Does insurance cover slab leak damage?

Many policies cover the water damage caused by a slab leak, even if they don't cover the cost of repairing the pipe itself. We help clarify what applies to your specific policy.

How long does slab leak restoration take?

Detection and access typically take a day, with extraction and drying adding another 3 to 5 days depending on how far the water traveled.

Do you fix the plumbing, or just the water damage?

We focus on detection, water extraction, and drying, and we coordinate directly with a plumber for the actual pipe repair so the full job is handled without gaps.

Does Platinum Service Group serve areas outside Keller?

Yes, we cover the full DFW metro area with the same 24/7 emergency response.

NAP

Platinum Service Group 4334 US-380, Decatur, TX 76234 

Phone: 817-929-4119 

Available 24/7 for emergency water damage restoration

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